Important Legal Notice
By using Legalock, you agree to these terms and conditions in full. Please read carefully.
These Terms of Service constitute a legally binding agreement made between you and Legalock ("we," "us," or "our"), concerning your access to and use of the Legalock website and services.
Important: If you do not agree with all of these Terms of Service, then you are expressly prohibited from using the Site and/or Services and you must discontinue use immediately.
Agreement to Terms
These Terms of Service constitute a legally binding agreement made between you and Legalock ("we," "us," or "our"), concerning your access to and use of the Legalock website and services.
You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms of Service.
Description of Services
Legalock provides a comprehensive digital legacy management platform designed to help individuals organize, protect, and pass on their assets, wishes, and important information to their loved ones. Our services include:
Core Legacy Features (Available on All Plans)
Premium Features (Legacy Preserver Plan)
Our Mission: Our services are designed to help users organize their digital legacy and ensure their wishes are carried out after their passing, providing peace of mind for both users and their loved ones through secure, encrypted storage and trusted access management.
User Accounts
Account Creation Requirements
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
Account Security
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Subscription & Payments
Subscription Plans
Legalock offers two subscription tiers:
Essential Legacy (Free)
Includes 1 trustee, 10 emergency contacts, unlimited asset inventory, service sunset management, social media configuration, and last wishes documentation.
Legacy Preserver ($29.99/year)
Includes all free features plus unlimited trustees and contacts, 2GB document vault storage, 100 time capsule messages, memorial page creation, tax information features, and priority support.
Payment Terms
- Premium subscription fees are billed annually and charged on the day you upgrade to a premium plan
- Payments are processed securely through Stripe, our payment processor
- You can upgrade or downgrade your plan at any time from your account settings
- Upgrades take effect immediately; downgrades take effect at the end of your current billing period
- We reserve the right to change subscription fees with 30 days' advance notice
Refunds and Cancellation
Subscription fees are generally non-refundable except as required by law. You may cancel your subscription at any time, and you will continue to have access to premium features until the end of your current billing period.
Upon cancellation or downgrade, premium features will become inaccessible, but your data will be preserved according to our data retention policies.
5. User Content and Data
Your Content Rights
Our Service allows you to store, upload, submit, and share content, including documents, text, media files, and other materials ("User Content"). You retain all rights in, and are solely responsible for, the User Content you upload, post, or share.
By uploading User Content, you grant us a non-exclusive, royalty-free license to use, store, and process your User Content solely for the purpose of providing and improving the Service.
File Upload Limitations
- Document Vault: 2GB total storage for premium users
- Memorial Media: Maximum 100MB per file (Images: JPEG, PNG, GIF, WebP; Videos: MP4, WebM, QuickTime)
- Time Capsules: Text-based messages with reasonable length limits
- All uploaded content must comply with our acceptable use policies
Data Security and Encryption
Your sensitive data is protected using AES-256-GCM encryption, ensuring that your information remains secure both in transit and at rest. We implement industry-standard security measures to protect your data.
Optional two-factor authentication (2FA) is available to provide additional account security, with verification codes valid for 1 hour.
Data Export and Portability
You can export your data at any time from Settings > Data Export. This provides you with a comprehensive copy of all your information stored in Legalock in JSON format.
6. Prohibited Uses
You may not use our Service for any unlawful purpose or to solicit others to perform unlawful acts. You agree not to use the Service:
Enforcement: We reserve the right to terminate or suspend your account immediately if you violate any of these prohibited uses, without prior notice or liability.
7. Trustee System and Legacy Access
Trustee Designation
The Legalock trustee system allows you to designate individuals who will have access to your legacy information after your passing is verified. By designating a trustee, you acknowledge and agree that:
- You are granting permission for the trustee to access your account information after your passing is verified through our verification process
- You are responsible for ensuring your trustees understand their responsibilities and the scope of their access
- You can designate up to 1 trustee on the free plan or unlimited trustees on the premium plan
- You can revoke or modify trustee access at any time while you are alive
- Trustees must accept their designation and create an account to access your legacy information
Trustee Responsibilities and Limitations
- Trustees are responsible for carrying out your documented wishes and instructions
- Trustees have access only to the information and permissions you specifically grant them
- Legalock is not responsible for the actions taken by your trustees or disputes between trustees
- Trustees cannot modify your legacy information, only view and act upon it according to your instructions
- Trustee access is granted only after proper verification of your passing through our established procedures
Verification Process
Access to legacy information is granted only after verification of passing through documentation such as death certificates or other legally acceptable proof. This process ensures the security and integrity of your legacy information.
8. AI Services and Tax Information
Tax Information Features
Our premium service includes AI-powered tax explanations and optimization recommendations using Claude Sonnet 4 by Anthropic. These features are designed to provide general educational information about tax matters based on your citizenship and tax residency information.
- Tax explanations and optimization recommendations are limited to one generation per day
- Information provided is for educational purposes only and should not be considered professional tax advice
- You should consult with qualified tax professionals for specific tax planning and compliance matters
- AI-generated responses are based on general tax principles and may not reflect the most current tax laws or your specific situation
AI Service Limitations
While we strive to provide accurate and helpful information through our AI services, you acknowledge that:
- AI-generated content may contain errors, omissions, or outdated information
- The service provides general guidance and should not replace professional advice
- We do not guarantee the accuracy, completeness, or reliability of AI-generated content
- You use AI-generated information at your own risk and discretion
Important Disclaimer: Tax laws are complex and vary by jurisdiction. The AI-generated tax information provided by Legalock is for educational purposes only and does not constitute professional tax, legal, or financial advice. Always consult with qualified professionals for matters affecting your specific tax situation.
9. Intellectual Property Rights
The Site and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Legalock and its licensors. The Site is protected by copyright, trademark, and other laws of both the United States and foreign countries.
Our trademarks, service marks, and trade dress may not be used in connection with any product or service without our prior written consent. You may not copy, modify, distribute, sell, or lease any part of our Services or included software.
You retain ownership of your User Content, but grant us the necessary rights to provide our Services as outlined in the User Content section above.
10. Account Termination and Data Retention
Termination by Legalock
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms, engage in prohibited uses, or violate applicable laws.
In cases of suspected fraudulent activity or security breaches, we reserve the right to immediately suspend access while investigating the matter.
Termination by User
You may terminate your account at any time by contacting us to request account deletion or by using the account deletion feature in your settings. Upon termination, your right to use the Service will immediately cease.
If you have a premium subscription, cancellation will take effect at the end of your current billing period unless you request immediate termination.
Data Retention and Legacy Access
Upon account termination, your data will be retained according to our data retention policies to ensure trustee access remains available for legacy purposes. Personal data may be retained as required by law or for legitimate business purposes.
Trustee access to your legacy information will remain available even after account termination, as this is a core function of our service.
11. Limitation of Liability
In no event shall Legalock, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Service
- Any conduct or content of any third party on the Service, including trustees
- Any content obtained from the Service or AI-generated recommendations
- Unauthorized access, use, or alteration of your transmissions or content
- Any errors or omissions in AI-generated tax information or recommendations
- Any disputes between you and your designated trustees
- Any technical failures, interruptions, or data loss
Maximum Liability
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you have paid to Legalock in the twelve (12) months immediately preceding the event giving rise to such liability.
12. Service Disclaimers
General Service Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Legalock does not warrant that: (a) the Service will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Service is free of viruses or other harmful components; or (d) the results of using the Service will meet your requirements.
Professional Services Disclaimer
Legalock is not a law firm, tax advisory service, or financial planning service. We do not provide legal, tax, or financial advice. The information and tools provided through our Service are for informational and organizational purposes only.
You should consult with qualified professionals for legal, tax, estate planning, and financial advice specific to your situation.
AI-Generated Content Disclaimer
AI-generated tax explanations and recommendations are provided for educational purposes only and may contain errors, omissions, or outdated information. This content should not be relied upon as professional advice and does not constitute a professional relationship.
13. Governing Law and Dispute Resolution
These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms constitute the entire agreement between you and Legalock regarding the use of the Service and supersede all prior agreements and understandings.
14. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
We will post the most current version of these Terms on our website. It is your responsibility to check this page periodically for changes.
15. Contact Information
If you have any questions about these Terms of Service, need clarification about our services, or require support, please contact us:
Email: contact@legalock.com
Website: https://legalock.com
Last Updated: August 7, 2025